Effective Date: 07/22/2026
Vapor Puffs, also referred to as “Vapor Puffs,” “V-Puffs,” “we,” “us,” or “our,” respects your privacy and takes the protection of your personal information seriously.
This Privacy Policy explains how we collect, use, disclose, store, and protect information when you visit https://www.v-puffs.com, create an account, place an order, contact us, sign up for marketing messages, or otherwise interact with our website and services.
By using our website, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
We may collect information you provide directly, information collected automatically when you use the website, and information received from service providers that help us operate our business.
Information You Provide
The information you provide may include:
-
Full name
-
Billing address
-
Shipping address
-
Email address
-
Mobile phone number
-
Account login details
-
Order and purchase history
-
Product preferences
-
Customer service messages
-
Reviews, survey answers, or other content you submit
-
Age-verification information
-
Government-issued identification information when required by law or an age-verification provider
When you place an order, payment information is processed through our payment gateway. Vapor Puffs does not intend to store complete payment card numbers or card security codes on its own systems.
Information Collected Automatically
When you visit the website, we and our service providers may automatically collect:
-
IP address
-
Browser type
-
Device type
-
Operating system
-
Referring website
-
Pages viewed
-
Products viewed
-
Search activity
-
Time spent on the website
-
Cart activity
-
Checkout activity
-
Approximate location based on IP address
-
Cookie identifiers
-
Advertising or analytics identifiers
-
Website performance and error data
Information From Other Sources
We may receive information from:
-
BigCommerce
-
Authorize.net
-
Shipping carriers
-
Age-verification providers
-
Fraud-prevention services
-
Email marketing providers
-
Analytics providers
-
Customer service tools
-
Social media platforms
-
Advertising partners
-
Publicly available sources
2. How We Use Personal Information
We may use personal information to:
-
Process and fulfill orders
-
Confirm payments
-
Deliver products
-
Verify age and identity
-
Provide order updates
-
Respond to customer questions
-
Manage accounts
-
Process refunds or returns
-
Prevent fraud and unauthorized transactions
-
Protect the security of the website
-
Maintain business records
-
Improve products, services, and website performance
-
Personalize product recommendations
-
Send promotional emails with your consent where required
-
Measure the results of marketing campaigns
-
Comply with legal and regulatory obligations
-
Enforce our terms, policies, and agreements
-
Investigate disputes, complaints, or suspected misuse
We may also use information for other purposes disclosed when the information is collected.
3. BigCommerce
Our online store is hosted on BigCommerce.
BigCommerce provides the ecommerce platform that allows us to display products, manage customer accounts, process orders, and operate our online store.
Information submitted through the website may be collected, stored, or processed by BigCommerce on our behalf. BigCommerce may process information according to its own privacy practices and contractual obligations.
4. Payment Processing Through Authorize.net
Payments are processed through the Authorize.net payment gateway.
When you submit payment information, it may be transmitted directly to Authorize.net and related financial institutions. Authorize.net may collect information such as:
-
Cardholder name
-
Billing address
-
Payment card number
-
Expiration date
-
Transaction amount
-
Fraud-screening information
-
Device and network information
Vapor Puffs may receive limited payment details, such as the last four digits of the card, payment status, transaction identifier, or billing verification result.
Authorize.net processes payment information under its own privacy and security practices.
5. Age Verification
Vapor Puffs sells age-restricted products. You must be 21 years of age or older to make a purchase.
We may use your name, date of birth, address, phone number, identification details, or other information to verify your age and identity.
Age verification may be completed by a third-party provider. That provider may compare the information you submit with public records, consumer databases, identity records, or government-issued identification.
We may retain a record showing that age verification was completed. We may also retain limited verification details when required for legal, fraud-prevention, or recordkeeping purposes.
We do not knowingly sell products to anyone under 21.
6. Email Marketing
You may choose to receive promotional emails about:
-
New products
-
Restocks
-
Limited releases
-
Discounts
-
Special offers
-
Store news
-
Product recommendations
When you subscribe, we may share your name, email address, shopping activity, and marketing preferences with our email marketing provider.
You can unsubscribe at any time by clicking the unsubscribe link in a marketing email.
Unsubscribing from promotional emails will not stop transactional messages, including order confirmations, shipping notices, security alerts, or customer service replies.
7. Text Messages and Mobile Communications
When you contact us by text message, we may collect your phone number, message content, and related communication records.
We use this information to respond to customer service questions, order requests, and support needs.
We do not accept customer service phone calls at the listed number. Text messages only are accepted.
We will not send promotional text messages unless you have provided the consent required by applicable law.
Message and data rates may apply.
8. Cookies and Similar Technologies
We and our service providers may use cookies, pixels, local storage, tags, scripts, and similar technologies.
These tools may be used to:
-
Keep the website working
-
Remember cart contents
-
Save account preferences
-
Maintain login sessions
-
Detect fraud
-
Measure website traffic
-
Understand how visitors use the site
-
Improve website performance
-
Track conversions
-
Personalize content
-
Support advertising and marketing
Essential Cookies
These cookies are needed for core website functions, including checkout, account access, cart management, security, and fraud prevention.
Analytics Cookies
These cookies help us understand how visitors use the website, which pages receive traffic, and where technical problems occur.
Marketing Cookies
These cookies may be used to measure advertising performance, remember product interests, or show more relevant ads.
You may be able to manage cookies through your browser settings. Blocking some cookies may prevent parts of the website from working correctly.
9. How We Share Personal Information
We may share personal information with companies that help us operate the business.
These may include:
-
BigCommerce
-
Authorize.net
-
Banks and payment networks
-
Shipping carriers
-
Fulfillment providers
-
Age-verification providers
-
Fraud-prevention services
-
Email marketing providers
-
Website hosting and security providers
-
Analytics providers
-
Advertising partners
-
Customer service providers
-
Professional advisers
-
Government agencies
-
Courts or law-enforcement authorities
We may also share information:
-
To complete a transaction
-
With your consent
-
To protect our legal rights
-
To investigate fraud
-
To comply with a subpoena, court order, or legal request
-
To protect customers, employees, or the public
-
During a merger, acquisition, financing, reorganization, or sale of business assets
We do not sell personal information for money.
Certain privacy laws may define some advertising or analytics activity as a “sale,” “sharing,” or use for targeted advertising. Where required, you may have the right to opt out of those activities.
10. Shipping and Delivery
We may share your name, address, phone number, email address, order details, and delivery requirements with shipping carriers and fulfillment partners.
Because our products are age restricted, carriers may require:
-
Adult signature
-
Identity confirmation
-
Proof of age
-
Delivery records
Shipping providers process information according to their own privacy practices.
11. Fraud Prevention and Website Security
We may use personal information to detect:
-
Fraudulent orders
-
Stolen payment methods
-
Account takeover attempts
-
Suspicious checkout activity
-
Abusive behavior
-
Violations of our terms
-
Unauthorized access
We may block transactions, request additional verification, cancel orders, or preserve records when fraud or misuse is suspected.
12. Data Retention
We keep personal information only as long as reasonably necessary for the purposes described in this Privacy Policy.
Retention periods may depend on:
-
The type of information
-
The length of the customer relationship
-
Tax and accounting requirements
-
Payment dispute periods
-
Shipping records
-
Fraud-prevention needs
-
Age-verification requirements
-
Legal claims
-
Regulatory obligations
We may keep transaction records after an account is closed when required for legal, tax, accounting, or compliance purposes.
13. Data Security
We use reasonable administrative, technical, and physical safeguards to protect personal information.
These measures may include:
-
Secure connections
-
Access controls
-
Password protection
-
Payment processing through established providers
-
Fraud monitoring
-
Staff access limits
-
System monitoring
No website, database, or transmission method is completely secure. We cannot guarantee that information will never be accessed, lost, altered, or disclosed without authorization.
14. Your Privacy Rights
Depending on where you live, you may have the right to:
-
Request access to personal information
-
Request correction of inaccurate information
-
Request deletion of personal information
-
Request a copy of certain information
-
Opt out of targeted advertising
-
Opt out of certain forms of data sharing
-
Withdraw marketing consent
-
Restrict certain processing
-
Appeal a denied privacy request
-
Receive equal service after exercising privacy rights
These rights may be limited by law. For example, we may need to keep information for payment records, fraud prevention, legal compliance, age verification, or active disputes.
To submit a privacy request, email sales@v-puffs.com.
We may ask you to verify your identity before completing a request. An authorized agent may submit a request where permitted by law, but we may require proof of authorization.
15. California Privacy Notice
California residents may have rights under the California Consumer Privacy Act and related amendments.
Depending on the circumstances, these rights may include:
-
The right to know which categories of personal information we collect
-
The right to know why information is collected
-
The right to know which categories of third parties receive information
-
The right to request access
-
The right to request correction
-
The right to request deletion
-
The right to opt out of certain sales or sharing
-
The right to limit certain uses of sensitive personal information
-
The right not to receive discriminatory treatment
We do not sell personal information for money.
Some analytics or advertising practices may be treated as sharing under California law. Where required, we will provide a method to opt out.
16. Children’s Privacy
The website is intended only for adults aged 21 and older.
We do not knowingly collect personal information from children or anyone under 21 for the purpose of selling age-restricted products.
If we learn that information has been submitted by a person under the permitted age, we may delete the information, close the account, and cancel related orders.
Parents or guardians who believe a minor submitted personal information may contact us at sales@v-puffs.com.
17. External Websites
The website may contain links to third-party websites.
We are not responsible for the privacy, security, content, or practices of websites we do not operate. Review the privacy policy of any third-party site before providing personal information.
18. International Visitors
Vapor Puffs is based in the United States.
If you access the website from another country, your information may be transferred to and processed in the United States, where privacy laws may differ from those in your location.
Our products may not be available for international delivery.
19. Changes to This Privacy Policy
We may update this Privacy Policy when our services, legal obligations, business practices, or technology changes.
The updated version will be posted on this page with a revised effective date.
Material changes may also be communicated through the website, by email, or through another appropriate notice.
20. Contact Us
Questions, privacy requests, and complaints may be sent to:
Vapor Puffs
V-Puffs’ Headquarters
7210 Manatee Avenue West
Bradenton, FL 34209
United States
Email: sales@v-puffs.com
Text: (941) 557-8858
Text messages only. Phone calls are not accepted.
Business Hours:
Monday through Friday: 9:00 AM to 6:00 PM EST
Saturday and Sunday: Closed